PRIVACY POLICY Hawk Digital Pty Ltd

ABN: 32 685 094 713

Effective Date: 02/07/2025

Last Updated: 02/07/2025

1. INTRODUCTION

Hawk Digital Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our digital marketing services.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. CONTACT INFORMATION

Business Name: Hawk Digital Pty Ltd

ABN: 32 685 094 713

Email: contact@hawkdigital.au

Phone: (02) 9127 9851

Address: BONDI NSW 2026

3. INFORMATION WE COLLECT

3.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Full name

Email address

Phone number

Business name and position

Mailing address

Business Information:

Company details

Industry type

Website URL

Business requirements and objectives

Communication Records:

Enquiry details and correspondence

Meeting notes and consultation records

Service preferences and feedback

3.2 Technical Information

When you visit our website, we automatically collect:

IP address and location data

Browser type and version

Device information

Pages visited and time spent

Referring website information

Cookies and tracking data

4. HOW WE COLLECT INFORMATION

We collect personal information through:

Direct Collection:

Website contact forms

Email enquiries and correspondence

Phone calls and consultations

Client onboarding processes

Service delivery and account management

Automated Collection:

Website analytics and tracking tools

Social media pixels and advertising platforms

Email marketing platforms

Customer relationship management (CRM) systems

5. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Delivery:

Providing digital marketing services

Managing client accounts and relationships

Delivering reports and communications

Processing payments and invoicing

Business Operations:

Responding to enquiries and providing quotes

Improving our services and website functionality

Internal record keeping and administration

Legal compliance and dispute resolution

Marketing and Communication:

Sending service updates and newsletters

Providing relevant marketing content

Following up on enquiries and proposals

Building and maintaining business relationships

6. THIRD-PARTY TOOLS AND PLATFORMS

We use various third-party tools and platforms to deliver our services, including:

Analytics and Tracking:

Google Analytics

Social media pixels (Facebook, LinkedIn)

Website performance monitoring tools

Marketing and Communication:

Email marketing platforms (Klaviyo, Go High Level, and others)

Customer relationship management (CRM) systems

Social media management tools

Service Delivery:

Google Ads and advertising platforms

Website development and hosting platforms

Automation and workflow tools

These third-party services may collect and process your information according to their own privacy policies. Many of these services are hosted overseas, including in the United States and other countries.

7. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers:

Third-party tools and platforms necessary for service delivery

Subcontractors performing work on your behalf (with your consent)

Professional advisors (accountants, lawyers, consultants)

Legal Requirements:

When required by Australian law or court order

To protect our legal rights and interests

To prevent fraud or illegal activities

Business Transfers:

In the event of a merger, acquisition, or sale of business assets

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against:

Unauthorised access or disclosure

Accidental loss or destruction

Misuse or interference

Modification without authorisation

Security measures include secure data transmission, access controls, regular security assessments, and staff training on privacy obligations.

9. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

General Retention:

Client information is retained indefinitely for ongoing business relationships

Enquiry information is retained to maintain communication history

Marketing data is retained until you opt out or request deletion

Legal Obligations:

Some information may be retained for longer periods to comply with legal, accounting, or regulatory requirements

10. YOUR RIGHTS

Under Australian privacy law, you have the right to:

Access: Request access to your personal information we hold

Correction: Request correction of inaccurate or outdated information

Deletion: Request deletion of your personal information from our systems

Opt-out: Unsubscribe from marketing communications at any time

Complaints: Lodge a complaint about our handling of your personal information

To exercise these rights, contact us using the details provided in Section 2.

11. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to:

Analyse website usage and performance

Remember your preferences and settings

Provide targeted advertising and content

Improve user experience

You can control cookie settings through your browser preferences, though this may affect website functionality.

12. INTERNATIONAL TRANSFERS

Some of the third-party services we use are hosted overseas, including in the United States, European Union, and other countries. When your information is transferred overseas, we ensure appropriate safeguards are in place to protect your privacy rights.

13. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website

Sending email notification to existing clients

Updating the "Last Updated" date at the top of this policy

15. COMPLAINTS AND CONTACT

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Email: contact@hawkdigital.au

Phone: (02) 9127 9851

Address: BONDI NSW 2026

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

This Privacy Policy was last updated on 02/07/2025 and is effective immediately.